TDR turns to Rygor for heavy haulage Mercedes-Benz truck
TDR bought the 150t Arocs SLT tractor unit from the Kidderminster branch of the UK’s largest Mercedes-Benz commercial vehicle Dealer this spring and driver, John Whitworth, is already putting it through its paces up and down the UK roads.
John said: “I have been driving trucks for 17 years and the Arocs is by far the best vehicle I have driven. The manoeuvrability is fantastic and it was put to the test just last week when I was at a site with difficult access. In other heavy haulage trucks I wouldn’t have stood a chance at being able to negotiate the site, but it was much more manageable in the Arocs. The turbo clutch is brilliant and makes these types of challenges much easier.”
The Arocs is the first Mercedes-Benz truck which TDR has bought following a week-long demo last summer, organised for them by Rygor Group Truck Sales Manager, Jeremy Price.
John said: “Jeremy gave us the opportunity to demo the vehicle over a longer period to allow us to see how it would work for our business. This was hugely beneficial as we got to really experience the product in action. After a week in the Arocs, we knew it was the vehicle for us.
“Rygor has fitted everything we need, including a TV and a microwave which are essentials when the truck is basically your home Monday to Friday! It’s a really comfortable vehicle and the cab has a great amount of room.
“The service we have received from Rygor has been fantastic. Their zero tolerance to downtime policy means they accept our vehicles into their workshops immediately, so vehicle off road time is kept to an absolute minimum. This is essential to our business as any downtime effects our own customer service.
“It was also useful to have an extensive vehicle handover from driver trainer, Guy Danvers at Rygor. His knowledge was vast, meaning he was able to go through the vehicle with me in detail and answer any questions I had. It was definitely the best handover I've ever had and it’s this type of customer service which makes all the difference to my job,” John added.
Dan Harris, Regional Manager, TDR Heavy Haulage, said: “From a business perspective, we need to ensure that we choose vehicles which are going to be reliable, cost effective with great aftersales care, but it is also essential that our drivers enjoy driving the vehicles. We have found the Mercedes-Benz product to tick all the boxes for us and Rygor has certainly delivered on service. We look forward to working with Jeremy and the team more in the future.”
Jeremy Price, Rygor Group Truck Sales Manager, said: “I'm thrilled that the team at TDR are already finding the Arocs to be a brilliant truck. It is a great privilege to be working with a company who is widely recognised as a leader in the heavy haulage sector and I look forward to continuing to develop this relationship going forward.”